When tracked shipping is not available, you will be notified before shipping will proceed. In this case, the parcel is not traceable, refundable, replaceable, or insured. All liability and responsibility is held by the customer when they choose to ship to a location where tracking is unavailable.

There is no change-of-mind policy for any items or orders. Returns, refunds, replacements, and exchanges are only issued if products are defective or damaged. The policy lasts 7 days in which time you will need to contact us to notify of the defect or damage and also provide evidence. If 7 days have gone by since the arrival of your purchase, we can’t offer you a return, refund, replacement, or exchange.

If it is eligible for a return, refund, replacement or exchange, the return address details will be provided to you. You will be responsible for paying for your own shipping costs for returning your item. Tracked shipping is highly recommended. The refund will only be processed once the parcel arrives back to Sarah Carr Art and any compensation has been claimed by the shipping company.

Commissions are not eligible for a return, refund, replacement or exchange. The process is very collaborative so you are fully informed of the design before a 50% deposit is requested. If you change your mind after paying the initial deposit, a partial refund of 50% of the deposit will be considered if it is within 7 days of payment being made.